Legal
Shipping Policy
Last updated: [[DATE]]
The short version. We ship across India. In-stock orders leave us within [[X]] working days. Pre-orders ship in the window shown at checkout. You'll get a tracking link as soon as your bag is on its way.
Where we ship
We currently deliver to [[SERVICEABLE AREA, e.g. all serviceable PIN codes in India]]. We don't ship internationally yet. Enter your PIN code at checkout to confirm we can deliver to you.
When your order ships
| Order type | Dispatched |
|---|---|
| In-stock order | Within [[X]] working days of payment |
| Pre-order | [[PRE-ORDER DISPATCH WINDOW]] (also shown at checkout and in your confirmation email) |
Working days are Monday to Saturday, excluding public holidays.
How long delivery takes
Usually [[X–Y]] working days after dispatch for metro cities and [[X–Y]] working days for the rest of India. Remote areas, including parts of the North-East, Jammu & Kashmir, Ladakh and the islands, can take longer.
Shipping charges
[[SHIPPING FEE, e.g. Free shipping on all prepaid orders / ₹X below ₹Y]]. Any charge is shown at checkout before you pay. Cash on delivery: [[AVAILABLE / NOT AVAILABLE, and any COD fee]].
Tracking
When your bag ships, we'll send a tracking link by [[EMAIL / SMS / WHATSAPP]]. We ship with [[LOGISTICS PARTNER(S)]].
If something goes wrong
- Delayed: if your tracking hasn't moved for [[X]] days, write to us and we'll chase the courier.
- Damaged or tampered parcel: if the box looks opened or badly damaged, you can refuse delivery. If you've already accepted it, tell us within [[X HOURS]] with photos. An unboxing video helps us sort it fastest.
- Wrong address or failed delivery: please double-check your address and phone number at checkout. If the courier can't deliver after [[X]] attempts, the parcel comes back to us. We'll reship it ([[RESHIPPING FEE, IF ANY]]) or refund you, minus [[ANY NON-REFUNDABLE SHIPPING COST, IF APPLICABLE]].
Questions
See our Contact page. For returns, see Refunds & Returns.