Help
Contact & Grievances
Last updated: [[DATE]]
Real humans, quick replies. Questions about an order, a pre-order or the bag itself: start here.
Customer care
- [[SUPPORT EMAIL]]
- Phone / WhatsApp
- [[SUPPORT PHONE / WHATSAPP]]
- [[@INSTAGRAM HANDLE]]
- Hours
- [[SUPPORT HOURS, e.g. Mon–Sat, 10:00–18:00 IST]]
Please include your order number if you have one. We usually reply within [[USUAL REPLY TIME, e.g. 1 working day]].
Seller details
- Legal name
- [[COMPANY LEGAL NAME]]
- Entity type
- [[ENTITY TYPE, e.g. Private Limited Company / LLP / Sole Proprietorship]]
- Registered address
- [[REGISTERED ADDRESS]]
- Other offices / warehouse
- [[BRANCH OR WAREHOUSE ADDRESS, if any]]
- GSTIN
- [[GSTIN]]
- CIN / LLPIN
- [[CIN OR LLPIN, if applicable]]
- Website
- https://twozip.shop/
Grievance Officer
As required by the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer. If customer care hasn't solved your problem, or you want to make a formal complaint about an order, a refund or how we handle your personal data, contact:
[[GRIEVANCE OFFICER NAME]]
- Designation
- [[DESIGNATION]]
- [[GRIEVANCE OFFICER EMAIL]]
- Phone
- [[GRIEVANCE OFFICER PHONE]]
- Address
- [[GRIEVANCE OFFICER POSTAL ADDRESS]]
- Available
- [[DAYS AND HOURS, IST]]
We'll acknowledge your complaint within 48 hours and resolve it within one month of receiving it. Please include your name, order number, contact details and a short description of the issue. Your complaint reference number will be [[HOW REFERENCE NUMBERS ARE ISSUED, e.g. "in the subject line of our acknowledgement email"]].
Privacy requests
To access, correct or delete your personal data, or withdraw consent, email [[PRIVACY EMAIL]]. See our Privacy Policy for details.
Still not resolved?
You can also contact the Government of India's National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or file a complaint with a Consumer Commission online through e-Daakhil.