Legal

Refunds & Returns

Last updated: [[DATE]]

1. Pre-order cancellations and refunds

• Cancel any time before dispatch. Email [[SUPPORT EMAIL]] with your order number. You get a full refund, including any shipping you paid. No cancellation fee.
• If we're late. If we can't ship within the dispatch window promised at checkout, we'll email you a new date. You can wait, or cancel for a full refund.
• If we cancel. If we can't fulfil a pre-order for any reason, we refund you in full automatically. You don't need to ask.
• Refund timing. We start pre-order refunds within [[X]] working days of your request. Your bank or card issuer may take a few more days to show it.
• After dispatch. Once your bag has shipped, it's no longer a cancellation, and the return rules below apply.

2. Changed your mind

You can return the bag within [[RETURN WINDOW]] of delivery if it is:

• unused and unwashed, with no marks, scents or damage
• returned with all tags, inserts and original packaging

Return shipping: [[FREE REVERSE PICKUP / CUSTOMER PAYS ₹X / CUSTOMER SHIPS BACK]]. We can't accept returns of bags that have been used, altered or personalised [[IF PERSONALISATION IS OFFERED]].

3. Damaged, defective or wrong item

Tell us within [[X HOURS/DAYS]] of delivery with your order number and clear photos (an unboxing video helps). We'll arrange a free pickup and send a replacement, or refund you in full if you prefer or if we're out of stock. Defects that show up later are covered by our warranty: [[WARRANTY TERMS]].

4. How to start a return

1. Email [[SUPPORT EMAIL]] (or WhatsApp [[SUPPORT PHONE / WHATSAPP]]) with your order number and the reason.
2. We'll confirm within [[X]] working days and share pickup or drop-off details.
3. Pack the bag securely, in its original packaging.
4. Once it reaches us, we inspect it within [[X]] working days and email you the outcome.

5. How refunds are paid

• Prepaid orders: to the original payment method within [[X]] working days of approval.
• Cash on delivery orders [[IF COD IS OFFERED]]: by bank transfer or UPI to an account you give us.
• Refunds cover the price of the bag. Original shipping is refunded for pre-order cancellations and for damaged, defective or wrong items. For change-of-mind returns: [[ORIGINAL SHIPPING REFUNDED? YES / NO]].

6. Exchanges

[[EXCHANGE POLICY, e.g. "We currently make one colourway, so we offer returns rather than exchanges."]]

7. Not happy with how we handled it?

Contact our Grievance Officer. Details are on the Contact & Grievances page. This policy doesn't affect your rights under the Consumer Protection Act, 2019.